Privacy Policy
Introduction
Paragon Tech Inc. ("we," "us," "our") is committed to protecting your privacy and ensuring compliance with all relevant laws and regulations, including The Campaign Registry (TCR) requirements for SMS communications through RingCentral. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you agree to the practices described herein.
Information We Collect
Personal Information:
We collect personal information you provide directly to us, including:
- Name
- Phone Number
- Email address
- Other contact details provided for service or communication purposes
Technical Information:
When using our services, we may collect:
- Device details (e.g., IP address, browser type, operating system)
- Interaction data with our services, including SMS opt-in/out preferences
SMS-Specific Information:
We collect and store SMS-related data when you opt in to receive communications from us, including:
- Consent logs (e.g., timestamps and methods of consent)
- Message content and interaction history (e.g., responses to keywords like "HELP" or "STOP")
How We Use Your Information
We use the information collected for the following purposes:
Service Delivery:
- Facilitate remote IT support using tools like ConnectWise ScreenConnect, ConnectWise Automate, and ConnectWise Manage.
- Communicate with you about service updates, appointment reminders, and technical support notifications.
SMS Communication:
- Send SMS messages for service-related updates, appointment confirmations, and other relevant notifications.
- Honor opt-in preferences for SMS campaigns and ensure compliance with opt-out requests.
Compliance:
- Maintain accurate records of SMS opt-ins and opt-outs to comply with The Campaign Registry (TCR) and other applicable regulations.
- Prevent spam, fraudulent activity, and prohibited content in alignment with RingCentral’s Acceptable Use Policy and CTIA messaging guidelines.
Improving Services:
- Analyze technical data to enhance service delivery and user experience.
SMS Communication Policies
We strictly adhere to RingCentral’s SMS/MMS content policies. The following types of campaigns and content are prohibited in our SMS communications:
- Receive SMS messages from Paragon Tech Inc. regarding service updates, technical support, or appointment reminders.
- Messaging frequency may vary depending on your interactions with us.
- Standard messaging and data rates may apply.
- Opt-out at any time by replying "STOP" to any text message. For assistance, reply "HELP."
Prohibited Campaigns and Content:
Consent for SMS Communication:
By opting into SMS communication, you acknowledge and agree to:
- Loan, mortgage, debt, or credit repair advertisements
- Alcohol, tobacco, firearms, or controlled substance promotions
- Gambling, work-from-home, or affiliate marketing campaigns
- Obfuscated links or misleading content
Opt-In and Opt-Out Procedures
Opt-In:
- Consent must be explicit and logged, such as through a web form with a clear explanation of the type of SMS messages users are subscribing to.
- Users will receive a confirmation SMS upon opting in, stating: "Thank you for opting in to receive messages from Paragon Tech Inc. Reply STOP to opt out or HELP for assistance. Message and data rates may apply. Messaging frequency may vary."
Opt-Out:
- You may opt out of SMS communications at any time by replying "STOP" to any message.
- Upon opting out, you will receive a confirmation message: "You have successfully opted out of SMS messages from Paragon Tech Inc. You will no longer receive messages. Reply START to opt back in."
How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information, including:
- Encryption for data transmission and storage
- Restricted access to SMS consent and interaction data
- Regular audits to ensure compliance with CTIA, TCR, and RingCentral policies
Your Rights
You have the following rights regarding your personal information:
- Access and Correction: Request access to your personal data or corrections for inaccuracies.
- Opt-Out: Opt out of SMS communications at any time using the methods provided in each message.
- Contact Us: Reach out to us with privacy concerns via the contact details below.
Compliance with SMS Content Policies
Paragon Tech Inc. strictly adheres to the following policies:
- All SMS campaigns comply with RingCentral’s Enhanced Business SMS guidelines.
- Written and logged consent is required before sending promotional messages.
- All messages include opt-out instructions ("Reply STOP to opt out") and honor opt-out requests promptly.
- We do not send SMS messages containing prohibited content or via purchased or third-party-generated lead lists.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in laws, regulations, or our practices. We will notify users of significant updates through our website or via SMS. Your continued use of our services constitutes acceptance of any changes.
Accessibility
This Privacy Policy is easily accessible via our website and is also linked directly beneath any forms requiring user consent for SMS communications.
Contact Us
For privacy-related inquiries, please contact us:
201 W Maple St, STE 2, New Lenox, IL 60451
info@paragontechit.com
Terms of Service
Our Terms of Service, including SMS disclosures and user consent requirements, are available at Terms of Service
Information Collected Through Social Media Advertising and Lead Forms
We advertise on social media platforms, including Meta (Facebook and Instagram). When you respond to one of our ads and submit one of our lead forms – whether an “instant form” hosted on the platform or a form on our website – we collect the information you provide, which may include your name, email address, phone number, job title, company name, and your answers to any questions in the form.
How we use this information. We use the information you submit through our lead forms to:
- contact you about the services you inquired about, including by phone, email, and (where you have opted in) SMS;
- schedule and deliver the consultation, review, or resource you requested;
- respond to your questions and provide customer support;
- send you relevant information about our products and services; and
- maintain records of your inquiry and improve our services and advertising.
How this information is shared. We do not sell your personal information. We share lead-form information only with:
- service providers who help us operate our business (for example, our CRM, email, scheduling, and communications providers such as RingCentral) and who are contractually required to protect it;
- the advertising platform (Meta) to the extent necessary to receive and process your submission and to measure and improve our advertising; and
- others where required by law or to protect our legal rights.
Advertising platforms and cookies/pixels. We use tools provided by Meta – including the Meta Pixel and Conversions API – to measure the performance of our ads, understand how people interact with them, and reach people who may be interested in our services. These tools may collect device and usage information and, where available, hashed contact information used only for matching and measurement. Your submission and interaction data are also processed by Meta in accordance with Meta’s own data policy. You can review and control how Meta uses your information through your Meta account settings and the Meta Privacy Center.
Retention. We retain lead-form information for as long as needed to respond to your inquiry and for our legitimate business and legal purposes, after which we delete or de-identify it.
Your choices and rights. You may, at any time:
- request access to the personal information we hold about you;
- request that we correct or delete your personal information;
- opt out of marketing communications (including SMS, by replying STOP); and
- withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details in the “Contact Us” section of this policy. We will respond within the timeframe required by applicable law.